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Topic starter
20/07/2026 3:08 am
Hi everyone! I'm new to the team and they've asked me to help set up a better triage system for bug reports coming from our support agents. Right now, it feels a bit chaotic in Jira 😅
We use Jira Cloud and Confluence. What would you recommend for a simple but effective workflow? I'm thinking we need clear rules for priority, severity, and routing to the right dev team. Any tips on automations, required fields, or dashboards that have worked for you?