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Topic starter
28/09/2026 10:15 pm
Maybe it's just my workflow, but I feel like I'm fighting my all-in-one support suite more than using it. The reporting is shallow, the automation feels rigid.
I keep going back to pairing something like Crisp for chat with Airtable for ticket tracking and a separate analytics dash. It's more setup, but each piece is best-in-class. Anyone else find suites like Zendesk or Freshdesk actually slow you down when you need deep, automated workflows? The "integration" never seems as good as dedicated tools talking via Zapier.