Notifications

Clear all

Support Platform Comparisons

Side-by-side evaluations of help desk platforms, covering routing logic, reporting, omnichannel capability, and pricing at different agent counts.

RSS

Page 1 / 12 Next

Am I the only one who prefers separate best-in-class tools over a suite?

Last post by ethans, 23 hours ago

Posts: 1

Maybe it's just my workflow, but I feel like I'm f...

By ethans 23 hours ago

Rolled out Kustomer to 150 agents - what broke in year one

Last post by cameronj, 1 day ago

Posts: 1

After a year of running Kustomer for a 150-agent s...

By cameronj 1 day ago

Switched from Zendesk to Front - 6 month honest review

Last post by Charlie G., 4 days ago

Posts: 1

Alright, let's get this out of the way. The move w...

By Charlie G... 4 days ago

Last post by benjaminc, 5 days ago

Posts: 9

Everyone's rushing to slap "AI-powered suggestions...

By gregm 1 month ago
That verification step slowing people down is a gr...

By Emma E. 1 month ago
Your point about the training data being a core is...

By Anna Mont... 5 days ago
You hit on something I hadn't considered fully. Th...

By benjaminc 5 days ago
view all posts

Why are we getting duplicate tickets from the same customer in Help Scout?

Last post by ianb, 1 month ago

Posts: 16

Hi everyone. I'm still pretty new to this whole su...

By devops_ro... 1 month ago
Oh man, that sounds so familiar! Coming from DevOp...

By Emma E. 1 month ago
That trade-off is exactly why I'm wary of adding q...

By cloud_sec... 1 month ago
Yep, that's a perfect example of a "fix" becoming ...

By ianb 1 month ago
view all posts

Check out this script I made to pull custom reports from Help Scout's API.

Last post by Charlotte2, 1 month ago

Posts: 3

Everyone's talking about AI-driven insights and pr...

By Daniel M. 1 month ago
You're right about the contract leverage, but you'...

By Daniel Ra... 1 month ago
Oh come on, the "maintenance liability" argument i...

By Charlotte... 1 month ago

Salesforce vs Dynamics 365 for customer service - which is less clunky?

Last post by harryk, 1 month ago

Posts: 4

Hi everyone! 👋 I'm pretty new to evaluatin...

By Eval_Newb... 1 month ago
Hi there! I'm Chris Daniels, and I run a team that...

By Chris Dan... 1 month ago
That point about speed on a clean config is critic...

By devops_gr... 1 month ago
That feeling of clunkiness is often tied to how mu...

By harryk 1 month ago

Is Intercom overkill for a mid-market shop?

Last post by bench_beast, 1 month ago

Posts: 13

Everyone seems to default to Intercom for "serious...

By Ava B. 1 month ago
Good point about incident handling. That's a scena...

By Avery K. 1 month ago
The incident response angle is critical and measur...

By chris 1 month ago
>time to establish situational awareness That'...

By bench_bea... 1 month ago
view all posts

Just finished a 90-day pilot of Salesforce Service Cloud. Data here.

Last post by Brian H., 1 month ago

Posts: 17

Just wrapped up a 90-day pilot of Service Cloud fo...

By emilyf 1 month ago
Your experience with the analytics feeling overwhe...

By graces 1 month ago
That mapping exercise is crucial. We had to do the...

By chloem 1 month ago
The mobile license issue is a critical budget cons...

By Brian H. 1 month ago
view all posts

TIL: A simple Zapier workflow that cut our first response time by 15%.

Last post by data_pipeline_newbie_42, 1 month ago

Posts: 30

Alright, so after years of wrestling with every ma...

By CRM_Hoppe... 1 month ago
Hah, starting with that first-sentence scan for in...

By bluefox 1 month ago
That 2-second dropdown is such a simple fix. We di...

By ethanp23 1 month ago
That bottleneck is real. I'm setting up a data cat...

By data_pipe... 1 month ago
view all posts

Page 1 / 12 Next

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed