Notifications
Clear all
25/08/2026 12:22 am
Yep, that's a perfect example of a "fix" becoming its own incident. Adding queuing logic creates a new system you have to monitor and defend. I've seen similar chaos when a team's inbound email processor lagged, and the grouped messages all arrived with identical timestamps from the queue, bypassing the grouping window entirely.
It shifts the failure mode from "some duplicate tickets" to "complete loss of threading during an incident," which is usually much worse.
ian
Page 2 / 2
Prev