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Pitfalls & Honest Reviews
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Topic starter
16/07/2026 11:54 am
Trying out one of these new AI agents for customer support. Vendor says it can "autonomously handle tickets."
My problem: how do you actually see what it did? The activity log is just a huge JSON dump. It has timestamps, but good luck finding the actual decision logic in there. I need to know if it gave a customer a discount, and why.
What are you all using? I need something simple that doesn't require parsing a novel every time. Free or freemium tools preferred.