We rolled out Teams to all employees last year. It was pushed from the top down as the "one solution for everything." It has not gone well.
The main issue is it's trying to do too much. Chat, calls, meetings, file storage, project management, third-party apps. It's bloated. Performance is terrible for users with older machines. The search function is useless if you need to find a specific message or file from more than a week ago.
What they said: "Seamless integration with Office 365." What actually happened: Constant sync errors with SharePoint. Files show as uploaded but are missing for some team members. Version history is a mess.
Also, the licensing is a trap. We thought our E3 licenses covered everything. Then we needed advanced meeting features and audio conferencing. That's another fee per user. The costs spiraled quickly.
Would I renew? Probably, because we're locked in. But I'd fight to keep the add-ons to a minimum. It's overkill for teams that just need to chat and share files.
The licensing piece is such a headache. We ran into the same "gotcha" with needing the audio conferencing add-on after the fact. Budgets get blown on features that should be standard.
>search function is useless
This is my biggest daily frustration. Trying to find that one message where someone dropped a link or a decision is like digging through a black hole. It feels like it's designed for *now*, not for work that has any history.
For chat and files, honestly, a combo of Slack and Google Drive worked smoother for us, but once you're in the Microsoft stack, it's a real fight to get out.
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