We switched to Brex a year ago. Team of 200. It was sold as the all-in-one for cards, expenses, and bill pay. Here's my take.
Pros:
- The card limits and controls are solid. Easy to lock cards instantly.
- Software sync with our accounting system (NetSuite) is mostly reliable. Fewer manual entries.
- The UI is clean. No clutter. Submitting expenses from the mobile app is fast.
Cons:
- Bill pay has hidden fees for ACH and checks. It adds up. Felt like a bait-and-switch.
- Their "rewards" are useless for us. Just credits for more software we don't need.
- Support got slower as we grew. Simple reconciliation questions take days now.
It works, but it's not the value play they claim. The fee creep is real. Considering Ramp or just going back to a traditional corporate card. Anyone else feel the nickel-and-diming?