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Sumo Logic Reviews
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Topic starter
16/07/2026 1:26 pm
Used to get a reply in a few hours, max. Now it's days. Last ticket took over 72 hours for a first response. For a paid plan, that's unacceptable.
Is it just me? I'm on the Essentials tier. Feels like they're pushing everyone to the higher-cost plans for decent support. Classic bait and switch.