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Topic starter
15/07/2026 6:47 am
Hey folks. I'm looking at help desk platforms for our team. We're a small healthcare org and need to stay HIPAA compliant.
Does anyone use Freshdesk in a similar environment? I'm specifically wondering about their Business Impact Plan with the BAA. How's the routing for patient inquiries vs. general support? And does their reporting cover things like ticket resolution time on sensitive requests? Any gotchas would be super helpful to know. Thanks!