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AI Features in Support Tools
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Topic starter
21/07/2026 10:21 pm
Hey folks, just saw the update on our support platform. There's now a little thumbs-up/thumbs-down button next to the AI-generated reply suggestions.
I think it's a great move. In my last monitoring role, I'd get these auto-suggested replies for common alerts (like high memory usage). Sometimes they were spot on, other times... not so much 😅
It feels good to finally give feedback directly. Before, it felt like shouting into a void. Now maybe the model can learn what actually helps our users.
Has anyone used this yet? I'm curious if the ratings are actually used to retrain the models, or if it's just for internal metrics.