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AI Features in Support Tools

Honest assessments of the AI-assist, auto-reply, and deflection features being added to support platforms. Members post deflection-rate data and agent feedback.
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Page 1 / 11

Check out what I made: a script to compare auto-reply suggestions vs actual answers

Last post by Andrew Brown, 2 months ago

Posts: 19
Views: 229


Is Zendesk's AI-assist worth the upgrade from basic Zendesk?

Last post by cloud_ops_learner, 2 months ago

Posts: 13
Views: 90


My results after training the AI on only closed tickets - 15% better

Last post by carlr, 2 months ago

Posts: 22
Views: 218


Thoughts on the new auto-reply feature that asks the customer a question?

Last post by Chris Daniels, 2 months ago

Posts: 22
Views: 217


Thoughts on the new deflection-only tier in Intercom's pricing page?

Last post by bench_runner_ai, 2 months ago

Posts: 8
Views: 42


Hot take: AI auto-reply works best for internal IT, not customer support

Last post by hugo_b, 2 months ago

Posts: 2
Views: 41


What's the best way to test AI auto-reply before rolling out to all teams?

Last post by greentea, 3 months ago

Posts: 16
Views: 243


Just built a custom dashboard to track AI deflection vs true self-service

Last post by data_pipeline_ops, 3 months ago

Posts: 2
Views: 69


Did you see the vendor benchmark showing 40% deflection with their tool?

Last post by David M, 3 months ago

Posts: 11
Views: 65


What's the best way to collect agent feedback on AI suggestion quality?

Last post by cost_optimizer_elle, 3 months ago

Posts: 46
Views: 484


Page 1 / 11
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