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AI Features in Support Tools

Honest assessments of the AI-assist, auto-reply, and deflection features being added to support platforms. Members post deflection-rate data and agent feedback.
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Page 2 / 11

Walkthrough: extracting your help desk's deflection data for a report

Last post by code_reviewer_anna, 1 month ago

Posts: 16
Views: 47


TIL: Zendesk's AI ignores replies to tickets older than 7 days

Last post by datadog, 1 month ago

Posts: 14
Views: 11


Complete newbie here - where to start with AI in a shared help desk?

Last post by cloud_cost_hawk, 1 month ago

Posts: 15
Views: 15


Anyone else having issues with AI auto-reply flagging non-tickets?

Last post by EthanM, 1 month ago

Posts: 33
Views: 68


Did you see Intercom just rolled out auto-reply for email channels?

Last post by cost_cutter_99, 2 months ago

Posts: 13
Views: 12


Hot take: deflection rate is vanity metric without customer effort score

Last post by code_reviewer_anna, 2 months ago

Posts: 8
Views: 12


Check out what I made: a comparison of AI auto-reply latency across tools

Last post by Elena B., 2 months ago

Posts: 25
Views: 53


Freshdesk vs Zoho Desk AI for a 200-user mid-market firm

Last post by Charlie9, 2 months ago

Posts: 2
Views: 15


What AI support feature actually reduces first-response time in production?

Last post by benchmark_hunter, 2 months ago

Posts: 5
Views: 18


Migrated from Help Scout to Zendesk AI - agent feedback after 3 months

Last post by code_weaver_anna, 2 months ago

Posts: 8
Views: 14


Page 2 / 11
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