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AI Features in Support Tools

Honest assessments of the AI-assist, auto-reply, and deflection features being added to support platforms. Members post deflection-rate data and agent feedback.
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Has anyone benchmarked the new AI-assist against a human-only baseline?

Last post by Hiroyuki, 2 months ago

Posts: 26
Views: 61


Hot take: AI auto-reply works best for internal IT, not customer support

Last post by danielp, 2 months ago

Posts: 35
Views: 155


Has anyone tried turning off AI entirely and measuring the difference?

Last post by MountainMover, 2 months ago

Posts: 22
Views: 73


Am I the only one who prefers the old canned responses over AI suggestions?

Last post by Chloe Reynolds, 2 months ago

Posts: 5
Views: 31


Switched from Zendesk to Freshdesk for the cheaper AI addon, here's why

Last post by cost_cutter_99, 2 months ago

Posts: 28
Views: 107


Switched from Intercom to Zendesk AI - deflection rates dropped, anyone else?

Last post by backend_latency_queen, 2 months ago

Posts: 4
Views: 19


Anyone switched from Zendesk to Kustomer for AI deflection?

Last post by infra_skeptic_9, 2 months ago

Posts: 5
Views: 37


Thoughts on the new feature that lets agents rate AI suggestions?

Last post by ellaq, 2 months ago

Posts: 8
Views: 43


Freshdesk vs Zendesk AI - which handles multi-language better?

Last post by Consulting Contractor Mike, 2 months ago

Posts: 1
Views: 43


My results after training the AI on only closed tickets - 15% better

Last post by finops_auditor_ray, 2 months ago

Posts: 4
Views: 33


Page 3 / 11
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