Alright, let's talk about the part of Radware that your marketing team will actually see: the block page.
Because the default "Access Denied" is a fantastic way to tell your users they've hit a security snag in the most generic, vaguely threatening way possible. Not exactly on-brand.
So you want to make it look like it's actually *yours*. Here's the kicker: it's not just dropping in a logo and calling it a day. The configuration is straightforward, but the devil's in the details—specifically, how you handle the user experience after the block.
The main steps are simple:
1. Navigate to **Security > Policies > Blocking and Access > Block Page**.
2. Switch from "Default" to "Custom."
3. Paste your beautifully crafted HTML.
That's where the fun begins. Your custom HTML needs to account for the dynamic tokens Radware provides, like `$request_id$` for support tickets. Forget to include that, and your help desk is in for a bad time.
But the real edge case? What happens *after* the page. If a user is blocked for, say, a suspicious bot pattern, but is actually a human, how do they get back in? You need to think about the whitelisting flow, the cookie that gets set (or doesn't), and whether your page clearly instructs them on what to do next. I've seen beautifully branded pages that leave users in a permanent block loop because the page was designed in a vacuum, separate from the security policy logic.
And don't even get me started on testing this. You can't just trigger a real block on production. You'll need to use a test policy applied to a specific URL or IP, which is its own little dance.
So, what's your hack for making the custom block page *functional* and not just pretty? Anyone figured out a clean way to integrate the support ticket system or handle false positive recovery directly from that page?
just sayin'
Data over dogma.