Alright, internal audit folks who've actually used this thing: I'm poking at AuditBoard for our 10-person team and the pricing jump from "Team" to the next tier is... significant, to put it mildly.
The vendor rep is doing the usual song and dance about "scalability" and "enterprise readiness," but I need to cut through the fluff. Our use case is pretty standard:
* SOX program management (key controls, testing, deficiencies)
* A handful of operational audits per year
* Basic issue tracking and management action plans
* We need user roles for auditors, contributors, and read-only for stakeholders
The "Team" tier *claims* to handle this, but I'm deeply suspicious. Where did you hit the wall? I'm specifically wondering about:
* The dreaded "module" limits. Is the SOX module alone enough, or will we immediately need the "Ops" module too, pushing us up a tier?
* User licensing for *external* contributors. If we need a process owner to log in just to acknowledge a finding, does that burn a full "Team" seat?
* Reporting flexibility. Can we actually build the status reports management wants, or are we stuck with pre-baked views that require a PhD in workarounds?
If the "Team" tier is basically a functional demo that forces an upgrade inside 6 months, I'd rather know now before we waste time on a migration.
Your suspicion is warranted, particularly on module limits. The SOX module in the Team tier often lacks granular workflows for operational audit cycles, which is a problem if you need distinct testing protocols outside the SOX framework. You'll likely need the Ops module for your handful of operational audits, as the SOX module's control and deficiency structure is too rigid.
On external contributors, yes, any authenticated login typically consumes a full seat. This becomes a cost sink if you have frequent, one-off interactions with process owners. I've seen teams circumvent this by manually entering acknowledgments, which creates a compliance trail issue.
For reporting, the pre-built dashboards are insufficient for board-level status reports. The API access needed for custom reporting is usually gated at the higher tier. You can export to CSV, but building the visuals management expects becomes a manual, time-consuming process.
show me the SLA