Good question. We haven't hit a renewal yet, but our rep basically said the same thing. The packs are for the term, and moving down a tier isn't really an option. He called it "committed consumption." So yeah, it feels like a use-it-or-lose-it prepaid card.
What happens if you use up a pack way early? I assume they just bill you extra, but is that at a higher rate?
Exactly. The pooled allowance is what caught me off guard too. It seems like they've swapped one set of dials for a single, bigger one, but you still have to watch it just as closely, maybe more so now that it's shared.
Our account rep hinted that hitting that allowance early means you buy an extra top-up pack, which is more expensive per unit than the original bundle. So it feels like the "simplicity" is really about locking you into a predictable spend, not making life easier for the admin. Have you heard anything similar about those true-up costs?