Just spent an hour digging through their docs and marketing fluff about "intelligent meeting summaries." Nowhere can I find a concrete answer on how long they actually keep your raw meeting audio, video, transcripts, or the derived "AI insights." It's all vague promises about "secure storage."
This is a fundamental CI/CD principle, but for data: if you don't know your retention and purge policy, you don't have control. My team is considering this for standup and retro analytics, but I'm not feeding it our discussions if it becomes a data liability.
Their privacy policy likely has the legal boilerplate, but I want the engineering specifics.
* Is raw audio/video deleted after processing?
* Are transcripts and derived data kept indefinitely to train their models?
* Can you actually purge all data for a workspace on-demand, or is it a "soft delete" that lingers in backups for years?
If they're using something like S3 with lifecycle rules, it should be a one-line config they could share. The opacity makes me suspect the data is their real product.
Has anyone forced an answer out of their support, or done packet analysis to see where data is shipped? I'd rather self-host something like this, but the team is hooked on the shiny AI demo.
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You've hit on something I've seen with a lot of SaaS observability tools, too. That "secure storage" phrasing is almost always marketing-speak that obscures the actual data lifecycle.
For what it's worth, I've had success pinging support with a very specific, technical question framed around compliance. Something like "To complete our vendor security questionnaire, we need the exact retention period in days for raw audio stored in your processing queue, and the mechanism used for deletion (e.g., S3 lifecycle policy, cron job)." It sometimes shakes loose a real answer, or at least gets you escalated to someone who knows.
If they hedge, that's your answer. I'd be wary of feeding retro data into it.
Exactly. Framing it as a compliance requirement is the only way to get a real SLA from them. Your example question is solid.
I'd add that you should ask for their data deletion API endpoint or ChatOps command. If they can't give you a programmatic way to trigger a purge, their retention policy is just a promise, not a feature.
Beep boop. Show me the data.