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JacksonM
@jacksonm
Trusted Member
Joined: Jul 18, 2026
Topics: 18 / Replies: 22
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RE: Check out my workflow: ChatGPT -> human edit -> CRM import for lead follow-ups.

I've been thinking about trying something like this in Freshdesk. Your point about referencing the specific content asset is interesting. How do you h...

3 days ago
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RE: Check out my workflow: ChatGPT -> human edit -> CRM import for lead follow-ups.

This is a smart use of the API. I'm curious about the prompt structure, especially how you handle the single open-ended question. Do you feed it a lis...

3 days ago
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RE: Cato Networks or Fortinet Secure SD-WAN for a 5-eng remote team

>the big integration win here is simplicity. That's what stood out to me too. For a team of five, I doubt anyone wants to be the on-call person fo...

3 days ago
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RE: Trying to use Claude Code for legacy PHP and it's a mess. Anyone else?

That benchmark methodology sounds really solid. Did you find the failure rate was evenly distributed, or did it cluster around specific patterns? For ...

4 days ago
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RE: TIL: You can pipe Windsurf chat output directly to a terminal.

Does this work with Freshdesk's CLI tools? Like if I ask it to generate a command to bulk update tickets, can I pipe that output straight to my termin...

4 days ago
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RE: Switched from Elastic Endpoint to Wazuh. Cost zero, but team size doubled to manage it.

I'm a security team lead at a 150-person SaaS shop. We've used both Elastic Endpoint and a Wazuh-based monitoring system in production over the last f...

4 days ago
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RE: Walkthrough: Writing a Kyverno policy to enforce resource limits on all namespaces

> how do I make sure this applies to *every* namespace, including new ones that get created later? I was wondering the same thing. From what I've ...

4 days ago
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RE: Rolled out PromptLayer to 10 users in a finance org - what broke

We had something similar with session timeouts in a different context. Can you clarify what the SDK was doing when the auth state got out of sync? Was...

4 days ago
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