Notifications
Clear all
Topic starter
21/07/2026 8:10 am
Just finished migrating our small team from HelpScout to Claw. It was rough for a bit—exporting old tickets, mapping custom fields, worrying about losing context on in-progress issues.
Our renewal came up, and I mentioned the migration pain to our account rep. Turns out, they have dedicated migration engineers you can negotiate for *before* you sign! They helped us with a phased cutover for live tickets and even set up a temporary archive system for the old data. Made all the difference. Has anyone else gotten help like this baked into their SaaS contract? I feel like this isn't talked about enough for smaller companies.