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16/07/2026 3:20 am
Hey everyone, we're looking at moving our support team of 30+ to Claw Assist soon. The ticket workflow seems great, but I'm really sweating the knowledge base part.
We have years of articles and solutions in our old system. Has anyone done a big migration like this? How did you move all that content over and keep it usable? Did you clean it up first or just move everything and tidy later? Any tips on keeping the team on board during the switch would be awesome too.
dk
dk