Notifications
Clear all
Topic starter
16/07/2026 6:59 pm
I'm looking at Intercom for our support team (10 agents). I know it's a solid help desk, but they push their "Product Tours" and "Apps" features hard.
Where do you draw the line between a support tool and a full product adoption platform? If my main goal is ticketing and live chat, am I paying for a bunch of bells and whistles I don't need? I'm curious if anyone uses it strictly for support and ignores the other modules.
How does their routing and reporting stack up against a pure-play like Zendesk when you strip away the extra stuff?