HubSpot Service Hub vs Salesforce Service Cloud - which for 50 agents?

Hi everyone! I'm currently evaluating help desk platforms for our team of 50 agents. We're deep into comparing HubSpot Service Hub and Salesforce Service Cloud, and the decision is tougher than I expected.

I'd love some real-world insights. For those with a similar agent count, what has been the bigger factor: HubSpot's ease of use and potentially faster ROI, or Service Cloud's depth and customization power? I'm particularly cautious about long-term vendor lock-in and hidden scaling costs. Are there specific pain points with either platform at the 50-agent level, especially around omnichannel routing or reporting limitations? Any gotchas in the contract negotiation phase I should watch for?