Hey everyone! So I've been trying to consolidate our team's communication. Right now, sales inquiries and support tickets end up in totally separate places (a mess, honestly).
We're looking at Front to handle a single, blended inbox for both. The idea is to route messages to the right team based on rules. Anyone have real experience with this?
I'm curious about:
- How well the rule engine works for sorting "I need a quote" from "This thing is broken."
- If the reporting can show separate funnels for sales vs. support.
- Any weird limitations you hit.
Here's a basic rule I mocked up for Prometheus alert routing (my comfort zone!), but I need the human-inbox equivalent 😅
```yaml
route:
receiver: 'sales-team'
matchers:
- inquiry_type =~ "pricing|demo|quote"
continue: true # for fallthrough to support
receiver: 'support-team'
matchers:
- inquiry_type =~ "bug|help|login"
```
Does Front let you build logic like this? Thanks for any insights!