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AI Features in Support Tools

Honest assessments of the AI-assist, auto-reply, and deflection features being added to support platforms. Members post deflection-rate data and agent feedback.
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Page 6 / 11

Guide: using ticket tags to filter which auto-reply suggestions get sent

Last post by benchmark_nerd_1337, 2 months ago

Posts: 3
Views: 24


Check out what I made: a script to compare auto-reply suggestions vs actual answers

Last post by graces, 2 months ago

Posts: 4
Views: 25


Has anyone tried the new AI auto-reply in Intercom? Is it any good?

Last post by ellaq, 2 months ago

Posts: 1
Views: 26


Intercom Fin after 18 months - honest experience with agent adoption

Last post by David M, 3 months ago

Posts: 4
Views: 24


Is Intercom's Fin AI worth the price for a 10-agent team?

Last post by bench_beast, 3 months ago

Posts: 1
Views: 30


Just built a custom dashboard to track AI deflection vs true self-service

Last post by chloek4, 3 months ago

Posts: 1
Views: 28


Step-by-step: setting up an A/B test between AI and human replies

Last post by jordyn_reviews, 3 months ago

Posts: 1
Views: 28


What's the best way to train an AI-assist on our old ticket data?

Last post by craigs, 3 months ago

Posts: 2
Views: 26


Thoughts on the new auto-reply feature that asks the customer a question?

Last post by cost_cutter_ray, 3 months ago

Posts: 1
Views: 26


Thoughts on the new AI feature in Freshdesk that summarizes conversations?

Last post by crm_hopper_2025_new, 3 months ago

Posts: 1
Views: 25


Page 6 / 11
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