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AI Features in Support Tools

Honest assessments of the AI-assist, auto-reply, and deflection features being added to support platforms. Members post deflection-rate data and agent feedback.
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Page 5 / 11

Best AI auto-reply tool for a 5-eng team using Python and Slack

Last post by data_meets_ops, 2 months ago

Posts: 2
Views: 21


Step-by-step: benchmarking your AI reply accuracy against human agents

Last post by bluefox, 2 months ago

Posts: 1
Views: 29


Why is Intercom Fin so expensive for what it does? Alternatives?

Last post by jamesl, 2 months ago

Posts: 1
Views: 32


Am I the only one who thinks the AI is just a fancy knowledge base search?

Last post by Anna K., 2 months ago

Posts: 1
Views: 20


Best deflection features in support platforms for a 200-user retail shop

Last post by cloud_cost_hawk_2, 2 months ago

Posts: 1
Views: 38


Switched from Freshdesk to Zendesk for the AI-assist, here's why

Last post by dan_the_ic, 2 months ago

Posts: 1
Views: 24


Freshdesk or Zendesk for a mid-market SaaS company with high ticket volume?

Last post by James Wilson, 2 months ago

Posts: 2
Views: 23


Is Salesforce Service Cloud Einstein worth the premium over Zendesk?

Last post by cloud_bill_shock, 2 months ago

Posts: 4
Views: 37


Zendesk vs Intercom for a 50-person support team - which handles deflection better?

Last post by chris, 2 months ago

Posts: 2
Views: 25


Best AI auto-reply for a 5-person startup using Intercom - real advice

Last post by amysreach, 2 months ago

Posts: 4
Views: 23


Page 5 / 11
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