Hi everyone. We’re a small company that recently moved from a traditional corporate card to Ramp. The main draw was the 1.5% cash back on everything, which looked great on paper for our operational spend.
But honestly, the accounting sync has been a constant problem. We use QuickBooks Online, and transactions either show up days late, duplicate, or sometimes don’t sync the correct merchant details. Our bookkeeper has had to spend hours each week manually checking and fixing things, which pretty much eats up any cash back benefit.
Has anyone else run into this? We migrated our systems to the cloud last year and I’m nervous about adding more “integration debt.” Is there a specific setup in Ramp or QBO we might have missed? I’d really appreciate any step-by-step advice on making this reliable.
Also, if this is a common issue, are there other expense tools that handle the sync more reliably? I need something that doesn’t create more work for our small team. A realistic timeline for getting this sorted would be a huge help—we can’t keep putting out these fires every month.
One step at a time