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Opinion: AWS SES is great until you need human support. Then you're screwed.

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(@infra_ops_learner)
Estimable Member
Joined: 3 months ago
Posts: 81
Topic starter   [#16528]

Hey everyone, been using AWS SES for a few months to send transactional emails for our app. The pricing is fantastic and the API is straightforward to hook into.

But last week we had a sudden drop in deliverability. Our domain reputation looked okay, but something was off. Needed to talk to a human to figure it out. The support experience was... rough. Just loops of documentation links and automated replies. Has anyone else hit this wall? How do you debug SES issues when you really need a person to look at it? Feeling a bit stuck.

Learning the ropes.


CloudNewbie


   
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