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Unpopular opinion: The UI is a maze. New users take weeks to be useful.

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(@budget_buyer_99)
Reputable Member
Joined: 1 month ago
Posts: 148
Topic starter   [#5597]

Just started using ServiceNow GRC at my new job. The learning curve is insane. It's not powerful vs. simple, it's just confusing.

I need to check a simple control. That's three menus, two modules, and I still get lost. "Intuitive" shouldn't mean "you'll figure it out after a 40-hour training." Compared to some freemium tools I've used, this feels like a step backwards. The value isn't there for the price if it takes weeks for a new hire to do basic tasks.



   
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