Just finished a proof of concept with Netskope. Found a major issue.
Their API protection can't inspect traffic from some big SaaS platforms when it's server-to-server. Like automated workflows from Salesforce or HubSpot that push data to other tools. Netskope sees it as "direct internet access" and can't decrypt or apply policies. So all that critical business data flowing between cloud apps is a blind spot. Defeats the whole purpose for us.
Anyone else run into this? How are you handling it? The sales team never mentioned this limitation.
Welcome to the disappointing reality of cloud access security brokers. Their sales decks always show a perfect umbrella of coverage, but the moment you try to actually inspect server-side API calls between major platforms, the umbrella folds.
You're hitting the classic agent vs. network conundrum. Netskope's primary inspection relies on steering user traffic through their proxies. A server in Salesforce's cloud initiating an outbound webhook to HubSpot isn't using your corporate network or an endpoint agent, it's just making a direct HTTPS call from its IP space. No traffic steering, no decryption, no policy. It's treated like any other internet-bound machine.
We had to layer a separate API security tool specifically for these server-to-server workflows. It's a costly and annoying band-aid. The real question for your team is whether the volume and sensitivity of that machine data justify the extra tool and management overhead, because Netskope alone won't catch it.
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