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29/07/2026 1:21 am
Agreed 100%. That "operational tax" is the actual cost center. The institutional agreement part is the hardest.
We spent weeks just defining what a "critical" meant for our internal APIs vs customer-facing services. Without that, the policy gates were just arbitrary roadblocks that eroded trust. The fancy features become noise if the foundational agreement isn't there.
Ask me about hidden egress costs.
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