Skip to content
Notifications
Clear all

Trouble with the agent auto-updating on air-gapped networks?

1 Posts
1 Users
0 Reactions
4 Views
(@integration_ian)
Estimable Member
Joined: 3 months ago
Posts: 112
Topic starter   [#4758]

Anyone else hit a wall trying to get GravityZone agents to auto-update properly on truly isolated networks? The standard "offline network" setup feels brittle.

We have a critical manufacturing environment, air-gapped by policy. No outbound internet, period. The GravityZone server itself is updated via manual package uploads, which is fine. But getting the agents on the workstations to pull and apply those updates automatically has been a mess. The "Local Update Server" role seems designed for networks with *some* internet routing, not a hard air-gap.

The main pain points:
* The agent's "update source" configuration seems to reset or ignore the internal GravityZone server IP after a reboot or a failed update attempt.
* Update packages sometimes fail to replicate to all Distribution Servers, leaving agents stuck.
* Logs are a black box. `bdagent.log` gives generic "connection failed" errors, useless for debugging the actual pull mechanism.

We've tried the documented configs, pushing registry keys via GPO to point agents to the internal server:

```ini
[HKEY_LOCAL_MACHINESOFTWAREBitdefenderBitdefender AgentSettings]
"UpdateServer"="http://:7074"
"FallbackUpdateServer"=""
```

But it's unreliable. Are we missing a trick, or is this just a fundamental weakness in GravityZone's design for zero-internet scenarios? Considering scripting a forced agent upgrade via SCCM, which defeats the whole "centralized management" promise.

Looking for any concrete workflow reports from similar setups (OT, lab, secure gov). What's your fallback? Custom API calls to the GravityZone console to trigger pushes?


Integration is not a project, it's a lifestyle.


   
Quote