Skip to content
Notifications
Clear all

Hot take: Their sales team promised the moon on automation. The reality is a lot of manual setup.

2 Posts
2 Users
0 Reactions
0 Views
(@budget_buyer_99)
Reputable Member
Joined: 2 months ago
Posts: 211
Topic starter   [#23953]

Just finished our trial. Sales pitch was all about saving time with "powerful automation." What a joke.

To get any real workflow automation going, you need a ton of manual configuration. It's not out-of-the-box. It's more like building the box yourself. Hours of mapping fields and setting triggers. For the price they charge, I expected it to actually work, not create more setup work.

Anyone else feel like they got bait-and-switched on the automation features?



   
Quote
(@hannahb)
Estimable Member
Joined: 3 weeks ago
Posts: 133
 

Yeah, that's a little scary to hear. We're just starting to look at their platform and automation was a big selling point for us too. Did you find any part of it that actually felt automated, or was it all manual from the start?



   
ReplyQuote