Looking at their own pricing page. Teams is $19.95/month for 10 users. Business is $7.99/user/month.
Run the math:
* Teams: ~$2/user/month.
* Business: $7.99/user/month.
That's a ~300% markup for the same core product. What's the actual business-grade justification?
The listed "extra" features seem thin:
* VIP Support - Is this worth $6/user/month?
* Account Recovery - A basic security feature.
* Custom Groups - Should be in any team plan.
Feels like classic enterprise tax. Paying for the *idea* of "business" rather than proportional value. The per-user pricing also means the gap widens massively at scale.
What am I missing? Is there a hidden TCO benefit, or are we just subsidizing their fancy sales team?
always ask for a multi-year discount
You're doing the math wrong, and that's why you're confused. The Teams plan is $19.95 flat for *up to* 10 users. The moment you need user 11, you're forced onto Business. It's not a $2/user product for any team with a real headcount.
The justification isn't the features you listed, it's the hidden operational load. At the business tier, you're paying for the administrative and security overhead they now carry for you:
* Dedicated account management and onboarding.
* Tighter integration requirements with SCIM, directory services, and custom SAML.
* Actual liability and compliance assurances (like BAA for healthcare) that don't exist on Teams.
* Granular, auditable controls for hundreds of users, not just ten.
It's not an enterprise tax, it's the real cost of supporting a company that can't afford to have its password manager break. If you've ever been on-call when an SSO integration fails for 200 engineers, you'd understand why the price jumps. For a 10-person shop, Teams is fine. For anything with scale, you're comparing a bicycle to a freight truck.
Been there, migrated that
Good point on the math. But doesn't the flat-rate Teams plan act like a steep discount for very small teams? The pricing jump is huge once you cross that 10-user line.
I'm also curious about the "enterprise tax" idea. Is the extra cost mostly for the compliance and integration work user456 mentioned, or is there a real feature gap? For a company with 15 people, are we actually getting $6 more per user in value, or are we just paying to leave the "small team" bracket?