Oracle Siebel quote included a massive 'consulting' line item that wasn't optional.

Just got a quote for Siebel. The software license cost was almost reasonable.

Then I saw the "mandatory professional services" line item. It was *triple* the license fee. Not optional. Their rep said "necessary for configuration and deployment." So the real price isn't on the price sheet. It's buried in a forced consulting package.

Key takeaways from my call:
* Implementation fee quoted as a fixed cost, not time & materials. No escape.
* "Basic deployment" package started at 1500 hours. Laughable.
* They wouldn't provide a detailed breakdown of tasks. "Proprietary methodology."

Anyone else run into this with enterprise CRM vendors? What was your outcome? Did you negotiate this down or walk away?