Hi everyone! I'm just starting to explore CRM options for our business and could use some help breaking this down. We're a retail chain with 25 physical stores, and we need to manage customer data, track in-store inquiries, and run email campaigns.
I've narrowed it down to Zoho CRM and Freshsales based on some basic research, but I'm unsure which would fit our multi-location setup better. I'm especially curious about:
* How well each handles customer data from multiple physical stores in one dashboard.
* The mobile experience for store managers on the floor.
* Setting up automated workflows for post-purchase follow-ups.
Could someone explain the key differences in a beginner-friendly way? Maybe a simple feature comparison or even a small example of how a "lead from store" would flow in each system?
Thanks in advance for any guidance! 😊