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21/07/2026 8:21 am
Just finished a load test on a new feature using an AI model API (won't say which one). It was a standard performance test with a ramp-up in concurrent users.
A few days later, our account manager sends a stern email. They flagged the test period as "excessive and non-representative of normal use" and said it could violate their fair use policy. No service disruption, but it felt like a warning. The contract terms were vague on this.
Is this common? How do you define "normal use" in a contract for load testing? Shouldn't the test be within our purchased tier's limits? Looking for advice on what to check in the terms.
Still learning.