Check out my comparison spreadsheet of 5 major help desk tools on 20 practical criteria.

I've been evaluating help desk software for a small but growing data team. We need to handle internal requests from other departments about data issues, dashboards, and access.

I built a spreadsheet comparing Zendesk, Freshdesk, Help Scout, Zoho Desk, and HubSpot Service Hub. I scored them on 20 things that matter to us, like Slack integration, cost for a small team, ease of setting up automation, and basic reporting. My main assumption was a team of 5 needing a simple, affordable way to track, triage, and resolve tickets without a massive setup. The scoring reflects that. Happy to share the link and get feedback on what I might have missed.

Building my first pipeline.