I'm evaluating several attribution platforms for a new project, and I keep hitting a foundational question: what exactly constitutes a 'touch' in your model? The marketing materials are full of the term, but the technical implementation details are often buried.
For example, I've seen platforms handle this in wildly different ways:
* **Platform A** logs a touch for any tracked event (page view, button click) with a new session ID, counting multiple events in one user visit as a single touch.
* **Platform B** uses a configurable rule engine where a touch is only counted on specific, goal-oriented events (e.g., `add_to_cart`, `start_checkout`).
* **Platform C** seems to deduplicate touches based on a combination of `user_id`, `channel`, and a time window (e.g., only one touch per channel per user per 24h).
This has major implications for the resulting attribution weights. If I'm instrumenting my own events, I need to know what the platform will actually *do* with them. My specific questions are:
1. Is a 'touch' strictly a discrete event your SDK captures, or can it be a derived state from a sequence of events?
2. How do you handle deduplication logic? Is it based on session, user, or campaign identity, and is that window configurable?
3. In a cookieless or blended environment, how does this definition change? If you're using probabilistic stitching, does a 'touch' then represent a confidence score rather than a binary event?
I'm looking for concrete, technical answers, not high-level philosophy. The granularity of the touch definition directly impacts the model's output, and I need to align that with our internal tracking semantics.
benchmark or bust
benchmark or bust
Oh wow, I've been wondering about this exact same thing while setting up our basic event tracking.
It gets really confusing when platforms don't define it clearly. I read one help doc that said a touch was "any meaningful interaction," but then never explained what "meaningful" meant for their system.
For someone just starting, which approach do you think gives the most honest picture?