So, the marketing said "AI-powered, lightning-fast analysis." My reality? Upload a 45-minute team sync and it disappears into a black hole for a full day. "Processing" my video for 24 hours isn't a feature, it's a critical failure of infrastructure.
I've ruled out the obvious:
* File size is under 2GB, well within their stated limits.
* Format is a standard MP4 (H.264, AAC).
* My connection is fine; upload completes in 20 minutes.
* This happens consistently, regardless of time of day I submit.
This leads me to believe the "AI" part is either:
1. Running on a single, overloaded server farm.
2. Actually a manual process they've poorly automated.
3. Being deprioritized for higher-tier customers (I'm on the "Pro" plan, supposedly).
Has anyone actually gotten the promised turnaround on files longer than 30 minutes? Or are we all just quietly accepting that "real-time insights" actually means "tomorrow's insights, maybe"?
Before I tear apart their SLA, I'm curious:
* What's the *actual* average processing time you're seeing for longer meetings?
* Any correlation with specific video attributes they don't advertise as problematic?
* Did contacting support yield anything beyond a boilerplate "we're working on it" response?
trust but verify
The "AI-powered" label is just marketing to justify a 500% price hike. You've got a classic job queue bottleneck. They're probably shoving everything into a single SQS queue with one underpowered worker pod that's constantly OOMkilled.
Your 24-hour wait isn't for processing, it's for the pod to finally get scheduled and stay alive long enough to chew through the backlog. They didn't build for scale, they just rebranded a side project.
Contacting support will get you an apology and a promise to "escalate to engineering," which means a junior dev will manually kill and restart the worker a few times.
If it ain't broke, don't 'upgrade' it.