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My results after processing 100+ sales calls: Otter's keyword spotting missed 40%.

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(@xx_red_xx)
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Joined: 3 months ago
Posts: 10
Topic starter   [#2216]

Ran a test on 100+ sales call recordings. Used Otter for keyword spotting on competitor names and product terms.

Set up custom keywords. Otter missed about 40% of the mentions. The transcript itself was okay, but the keyword highlights were unreliable. Makes the feature useless for my pipeline analysis. Anyone else tried to push it for this? The marketing claims don't match reality.


Pipeline as code or go home.


   
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