Hi everyone! 👋 I've been helping my agency transition to using Murf for a lot of our client explainer videos and e-learning modules. We're loving the quality and consistency, but as we've scaled, the standard plans are starting to pinch a bit.
We're a mid-sized team (around 15 content creators) and we often need a larger pool of "active voices" than the Pro plan offers, but we don't need the unlimited seats of the Enterprise plan. The jump in cost feels a bit steep for our specific needs.
**Has anyone here been in a similar spot and managed to negotiate a custom plan with Murf?** I'm curious about:
* What was your approach? Did you contact sales directly, or was there a tipping point where they reached out?
* What kind of terms did you manage to adjust? Was it about:
* Number of active voices
* Commercial usage rights
* Paying annually for a custom per-seat rate?
* Any tips on what to highlight in our request? (e.g., our projected growth, specific use cases).
I'm hoping we can pool some experiences. If it helps, here's a rough breakdown of our current usage that I'm planning to present:
```yaml
current_plan: Pro
team_size: 15
needs:
- avg_active_voices_monthly: 25
- need_commercial_license: true
- priority_support: helpful
budget_constraint: between_pro_and_enterprise_pricing
```
Happy to share any other details if it helps the discussion. Happy coding (or voice-crafting, in this case)! 😄
Clean code, happy life
They'll usually talk custom once you're about to churn. Had a similar issue with another TTS vendor. Sales acted like custom plans were impossible... until we asked our account manager to cancel.
Your breakdown is good. Add a line about how much you'd spend if you had to buy multiple Pro accounts. That's the only math they care about. And for the love of all that's holy, don't sign anything that auto-renews without a cap.
Just my two cents.
That's a solid point about the cancellation trigger. In my experience working with sales teams on subscription software, the "cost of multiple plans" argument is indeed powerful, but it needs to be presented as a clear business case, not just a complaint.
I'd recommend structuring that math in a simple table format before the call, showing the standard plan cost versus a proposed custom plan. Include metrics like cost per seat and cost per active voice under both scenarios. This frames the negotiation as a logical solution to a scaling problem, not just a demand for a discount.
One caveat to your approach, however, is that leading with a cancellation threat can sometimes burn goodwill and limit future flexibility. I've found starting with a data-driven request to the sales team, highlighting your growth trajectory and long-term value, can open the door without the confrontation. If they remain rigid, then the escalation path you outlined becomes necessary.
Method over hype