Been using Humata for a year to wrangle our policy docs and audit reports. The hype is real, but so are the cracks.
The good: it *is* fast for surface-level Q&A. Saved hours early on. The bad: it’s a confidence trickster. Gives authoritative answers that are subtly wrong on critical compliance details. Found a "summarized" regulation section that omitted a key exception—almost built a procedure on it. Support’s response? "The AI can make mistakes. Always verify with source material." Thanks, I paid for a second opinion, not a liability.
Pricing jumped 30% after the first contract. No new features, just "increased value." The promised on-prem deployment option? Still "coming soon." Data privacy assurances feel like hand-waving.
For anything beyond simple lookup, you're better off with a well-tuned open-source model you control. This feels like renting a fancy apartment where the walls are paper-thin.
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