Alright, let's see if this 'benchmark' feature can actually do something useful, or if it's just another vanity metric generator.
I tried setting one up for our pipeline stage conversion rates. Grok pulls in its "industry average" data—fine, but where's that even from? And the setup assumes your stage names match their generic ones. Spoiler: they don't. Had to manually map five custom stages, which is more admin work than they let on.
The real letdown? It compares your *entire* history against their current benchmark. Useless if you just overhauled your sales process last quarter. Where's the option to set a date range? Now I have a pretty graph telling me we're underperforming because it's diluting our current performance with legacy garbage data. Thanks for the anxiety.
— Laura
If it sounds too good, read the release notes