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Topic starter
29/07/2026 6:20 am
I've been testing Grok's API for a few weeks, pulling out common themes from customer support chats (we use Zendesk). I finally got a simple dashboard working that pushes those insights into Salesforce as notes on our opportunity records.
The goal was to flag recurring product complaints or feature requests that might impact a specific deal. It's working, but I'm skeptical about the accuracy. Sometimes the "insight" is too vague to be useful. Has anyone else tried something like this? I'm curious about how you're filtering Grok's output for sales relevance. Right now I'm just using basic keyword triggers.