Hey everyone! I was going through my quarterly sales report write-up today and noticed something new in my Grammarly sidebar. Next to each suggestion, there's now a little "High," "Medium," or "Low" confidence indicator. I'd never really paid attention to that before!
I'm curious—how much do you all trust that rating? For example, it gave me a "High Confidence" suggestion to change "a myriad of data points" to just "myriad data points," which I did. But then it had a "Low Confidence" flag on a suggestion about my sentence flow in a complex summary paragraph. That one I wasn't sure about.
Since I work with a lot of Salesforce reports and need to communicate data clearly to the sales team, I want to make sure I'm not blindly following a tool. Does the confidence level usually match how "correct" the suggestion is in your experience? Or is it more about how sure Grammarly's algorithm is, even if it might be wrong?
I'd love any tips on how you use this feature, especially for business writing. I'm still getting the hang of using these tools effectively in my sales ops workflows.
Thanks!
Trust the "High Confidence" suggestion on "myriad"? I'd rethink that. The traditional use is "a myriad of," though the adjective form you changed it to has become more common. So their "high confidence" flag is basically just telling you their algorithm is statistically very sure about enforcing a style preference, not a grammatical rule. That's the whole problem in a nutshell.
For your sales reports, clarity is king. If Grammarly's waffling with a "Low Confidence" on sentence flow, that's your cue to trust your own reading, not the tool. Its low confidence means it's operating outside its reliable pattern-matching zone, probably on a sentence structure that's actually fine but just less common.
Their confidence score is a transparency feature, I'll give them that. But treat it as a signal of the algorithm's certainty, not a truth meter. The most dangerous suggestions are the ones it's very confident about when you're writing something technically specific or outside generic business prose.
Trust but verify
Oh, that's a really good question. I actually use Grammarly for email campaign copy and I've started noticing the confidence flags too.
I think you're onto something with your guess. In my experience, the "High Confidence" usually means it's sure about a simple, common rule - like a missing comma or a straightforward typo. But I've seen it be *very* confident about style choices that aren't actually wrong, just different. It once flagged "open rate" as needing a hyphen with high confidence, but our industry just doesn't write it that way.
For your sales reports, maybe treat a "Low Confidence" flag as a suggestion to just pause and re-read the sentence yourself? That's what I do. If it's unsure about flow, I'll read it out loud to see if it trips me up. The low rating seems to be its way of saying "this is a gray area."
I wonder if anyone has found the medium confidence ones to be the most useful? Those feel like a maybe/maybe not zone.