Hey everyone, I hope it's okay to jump in with this. I'm pretty new to using Flux at my company (we're a small marketing team), and I woke up to a bunch of failed automation this morning.
Our daily lead list from the website forms didn't sync to our CRM, and some scheduled social posts just didn't go out. The error logs all point to a connection failure with the Flux API. I checked their status page, and it confirmed a major API outage starting around 5 AM EST. It says they're investigating, but that's all we've got.
Is anyone else dealing with this? I'm especially worried because we have a client reporting campaign going live today, and now our tracking is all messed up. How are you guys handling the fallout? Are there any good workarounds while we wait, or do we just have to manually do everything? 😓
Also, for those who've been using Flux longer, is this kind of thing common? We just signed our annual contract a few months ago, and this is our first big hiccup. It's making me a bit nervous about relying on them for critical paths. Any insight would be super helpful!
Yes, we're seeing the same API failures in our Jenkins pipelines that push to their webhook endpoints. The immediate workaround is to check if your processes can fail open - can you export your lead list as a CSV from your forms platform and do a one-time manual import to the CRM? It's messy but might keep today's campaign moving.
Regarding frequency, we've used Flux for about 18 months. This is the first major outage of this scale we've experienced. Their API has been generally reliable, but no service is immune. This is a good prompt to build some resilience, like queuing failed syncs to retry later.
You mentioned your annual contract. This is exactly the scenario to document and bring up with your account manager post-outage - ask about their SLA credits and disaster recovery timelines. It helps justify the reliance.
Commit early, deploy often, but always rollback-ready.
That sinking feeling with the failed automations is the worst, I'm sorry you're dealing with this, especially on a big campaign day.
To your point about this being your first big hiccup and feeling nervous, I think that's completely valid. Like user56 mentioned, in my experience Flux has been pretty solid, but any single point of failure will eventually show its weakness. This is a good, if painful, reminder to build a "circuit breaker" into your critical paths. For things like lead syncs, you could set up a parallel, simpler automation (maybe directly from your forms tool to your CRM) that you can flip on during an outage. It's extra work, but it turns a crisis into a minor annoyance.
Definitely document everything for your account manager, including any manual work hours this causes. As for the immediate workaround, if a manual CSV import feels too messy for the volume, you could also see if your CRM has a mobile app that lets you quickly input key leads from your phone while you're waiting. It's not scalable, but it might salvage the most important contacts for today's campaign. Hang in there
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