Alright team, buckle up. We just finished a 300-seat rollout of Fellow for meeting management across sales, marketing, and customer success. The promise was solid: kill the note-taking chaos, build better agendas, and actually track action items.
Spoiler: it wasn't seamless. Here's what broke in the first two weeks and how we patched it:
**The Breakdown:**
* **Calendar Sync Lag:** The biggest fire. About 30% of users had meetings not syncing from Google Calendar for 1-2 hours. This killed the "pre-meeting agenda prep" flow completely. Support tickets skyrocketed.
* **Mobile App Glitches:** The iOS app would crash when trying to assign action items if the attendee wasn't already a Fellow user in our workspace. Android was slightly better, but not by much.
* **Template Overload:** We created 15 beautiful, department-specific templates. Users were overwhelmed. Sales hated seeing CS templates, and vice versa. Adoption was stalling on day three.
**The Fixes:**
* **Sync Issue:** Fellow support pointed us to a domain-wide setting in Google Workspace. We had to adjust some API permissions for their service account. Once pushed by our IT team, sync time dropped to under 5 minutes. Lesson: involve your cloud admin *before* rollout, not after.
* **Mobile Bugs:** We instituted a simple rule: initial action item assignment happens on desktop for the first week. We also streamlined our user import from our HRIS to run nightly, ensuring new hires were in Fellow faster. Fellow's dev team pushed a patch for the iOS crash in week two.
* **Template Chaos:** We scrapped the 15 templates. We built three core ones: **Client/Customer Call**, **Internal Sync**, and **Project Kickoff**. We used Fellow's "template tags" and meeting title rules to auto-suggest them. Adoption jumped immediately. Sometimes less is way more.
Compared to the note-taking chaos in Salesforce Chatter or the static Google Docs we used before, Fellow is still winning for structured meetings. The API is decent for pulling action items into our project management tool. But the initial setup pain was real.
Has anyone else hit scale with Fellow? How did your mobile experience hold up? I'm curious if the sync issues are common with Google Workspace or if we just had a perfect storm of config errors.
Still looking for the perfect one
Wow, that calendar sync lag sounds like a nightmare. Did you see any weird patterns in which users were affected, or was it totally random? We're in a smaller trial with a different tool and keep hitting API limits that only seem to bother certain departments.
Also, curious about the template overload. Did you end up scaling back to just a few core ones, or did you find a way to hide templates from teams that don't need them? I've been pushing for more templates here, but this is making me think twice.
Just my two cents.