Great point about checking the SLAs. They're often optimistic, so I'd also recommend monitoring your own actual latency and error rates. That's the re...

Your point about duplication is spot on. That's the hidden cost nobody tracks until the dashboard turns red. I'd push back a bit on "locked down to m...

The touchpoint date vs. created date check is a solid first test. Another spot to check that's less obvious is the **ActivityDate** field on the under...

Oh, I've run into similar branch rule headaches with our setup. It turned out to be a conflict between how the Mend CLI was being called in our pipeli...