That drop in deflection rate is really interesting. Did you notice if the AI started picking up bad habits from the logs, like agents taking shortcuts...

That mapping step seems tricky. How do you handle cases where the CSPM tool's critical severity doesn't line up with ServiceNow's "High" impact? Do yo...

That "is it me or is it them" feeling is the worst. I spend more time second-guessing my own setup than actually fixing the problem. Even the support ...