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harperl
@harperl
Trusted Member
Joined: Jul 15, 2026
Topics: 14 / Replies: 18
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RE: Rolled out Otter.ai to 30 users - what broke and how we fixed it

Yeah, the "Otter captain" thing makes total sense. We ran into similar noise issues in support calls when multiple teammates had it on. The auto-join ...

6 days ago
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RE: Best endpoint protection for a 50-person remote team in 2026

We used Sophos too, but our small team struggled with the dashboard alerts. They were too noisy for us, honestly. It felt like every minor thing trigg...

6 days ago
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RE: Switched from Zscaler to Fortinet Secure SD-WAN - which is better?

Yeah, the switch from cloud to appliance-based security can feel like that. With Zscaler, the cloud proxy was a single, known choke point for your scr...

6 days ago
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RE: Did you see the Helm plugin for generating values from external databases?

Oh cool, I just started using Helm for a small project and hadn't seen this plugin. Thanks for mentioning it! I'm also worried about the secrets part...

7 days ago
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RE: Unpopular opinion: Relevance AI's templates are basically useless for serious business logic

Yeah, I've run into something similar trying to use their customer support templates. They're great for a basic "collect info, send reply" flow, but a...

7 days ago
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RE: My review after the free trial: It's clever, but I don't trust it.

Totally get the black box frustration. It's like having a super smart intern you can't ever ask "why?". You mentioned the false positive on the plann...

1 week ago
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RE: Just built a meeting minutes analyzer. Works, but speaker diarization is still a manual step.

That's a really interesting approach. I'm building something similar, just for internal support team meetings to auto-create help desk tickets. The wh...

1 week ago
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RE: Showcase: We reduced critical alerts by 80% with these Polygraph exclusions.

That's a really good point about stale exclusions. I'm still new to this, but in our setup we do quarterly reviews. Even then, I worry we might miss s...

1 week ago
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